Refund Policy

We stand behind the quality of our printing. If something is wrong with your order, contact us within 3 days of receiving it and we will make it right.

Eligible for refund or replacement

• Manufacturing defects — printing errors, production damage or quality issues (full refund or free replacement)
• Incorrect shipments — wrong items are reshipped or partially refunded at our expense

Return requirements

• Contact us within 3 days of receiving your order
• Provide clear photographs of the defect or issue
• Items must be unused and in their original packaging

Not eligible for refund

• Errors present in a proof you approved (typos, layout, misalignment)
• Minor color variations — exact color matches cannot be guaranteed between screen and print
• Change of mind after printing has begun
• Orders shipped to an incorrect address supplied by the customer

Process and timelines

Contact us with your order reference and details of the issue. We may request additional photos or information, then provide return instructions if approved. Return shipping is normally the customer's responsibility unless the error was ours. Approved refunds are processed to the original payment method within 15 business days of receiving the return. Custom orders may carry modified terms, which we confirm with your quotation.