Our Commitment We strive to deliver high-quality printing that meets your expectations. If you are unsatisfied with your order, please contact us within [Number] days of receipt. We’ll work with you to find a resolution.
Eligible Returns/Refunds
- Manufacturing Defects: We offer full refunds or replacements for items with printing errors, damage due to production, or significant quality issues.
- Incorrect Shipments: If you receive an incorrect item or quantity, we’ll cover the costs of reshipment or refund the incorrect portion of your order.
Conditions for Returns/Refunds
- Timeframe: Contact us within 3 days of receiving your order.
- Proof of Issue: Provide clear photos or documentation of the defects/issues.
- Unused/Original Condition: Items must be unused and in their original packaging.
Items Not Eligible for Returns/Refunds
- Design Errors: We are not responsible for errors in customer-approved proofs (e.g., typos, misaligned elements).
- Color Variations: We cannot guarantee exact color matches due to screen-to-print variations. Minor color differences are not grounds for refunds.
- Change of Mind: We don’t accept returns simply because you no longer want the items.
- Incorrect Shipping Address: We are not responsible if orders are shipped to an incorrect address provided by the customer.
Return Process
- Contact Us: Email [email protected] with your order number and details of the issue.
- Evaluation: We’ll review your request and may ask for photos or additional information.
- Approval: If eligible, we’ll provide instructions on returning the items (if necessary) and processing your refund or replacement.
Refund Processing
- Method: Refunds will be issued to the original payment method.
- Timeframe: Please allow 15 business days for processing once the return is received (if applicable).
Important Notes
- Custom Orders: May have modified return/refund terms stated during the order process.
- Shipping Costs: Customers are generally responsible for return shipping costs unless the error is ours.
Modifications
- We reserve the right to modify this policy at any time.